Privacy Policy

1. Who we are

Konnectivo provides an AI-powered lead qualification and messaging platform that businesses use to communicate with their customers over Instagram Direct, Facebook Messenger, WhatsApp and website chat.

2. What we collect

When you interact with a business's Konnectivo-powered chat, we may collect:

• Contact details you provide — name, phone number, email address
• The content of your messages and conversation history
• Basic metadata such as channel used, timestamps, and engagement signals
• Account information for businesses who sign up to use the platform (business name, login email, usage data)

We do not knowingly collect or store medical, health or diagnostic information, even where a business operates in the med spa, aesthetics or wellness space. Conversations are limited to appointment and service-interest qualification — please do not share medical history or health details in chat.

3. How we use it

• To respond to messages and qualify leads for the business you contacted
• To route conversations to a human team member when appropriate
• To share qualified leads with that business
• To improve response accuracy using the business's own knowledge base content
• To maintain platform security, prevent abuse, and meet legal obligations

4. How information is shared

We share information only as needed to operate the service:

• With the business whose chat you used — they own the resulting conversation and lead data
• With infrastructure and processing providers who help us run the platform (database hosting, workflow automation, and AI language-model providers used to generate responses)
• With Meta Platforms, Inc. and WhatsApp, to the extent required to deliver messages over Instagram, Messenger, and WhatsApp
• When required by law, or to protect the rights, safety, or property of Konnectivo, our clients, or others

We do not sell personal information.

5. Isolation between businesses

Each business's data is logically separated within our systems. One business cannot access another's conversations, leads or knowledge base content.

6. Data retention

We retain conversation and lead data for as long as the relevant business's account is active, or as needed to provide the service, resolve disputes, and comply with legal obligations. Businesses may request deletion of their account data by contacting us.

7. Your choices

To request access to, correction of, or deletion of your information, contact the business you messaged, or reach us at support@konnectivo.com. We will forward requests to the relevant business where applicable.

8. Deleting your data

You can ask us to delete the information we hold about you at any time:

• By email: write to support@konnectivo.com with the subject “Delete my data”, and tell us the business you messaged and the name, phone number or email you used. We will confirm your request and delete the data we hold, typically within 30 days, unless we are required by law to keep it.
• Through Facebook, Instagram or Messenger: if you connected an app to Konnectivo with your Facebook account, you can remove it under Settings & privacy → Settings → Apps and websites. Meta then notifies us and our team reviews and processes the request. You will receive a confirmation code, and you can check the status at app.konnectivo.com/data-deletion-status.
• Businesses using Konnectivo can request deletion of their whole workspace from Settings in the dashboard. We confirm with the account owner before anything is removed.

9. Children's privacy

Konnectivo is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to this policy

We may update this policy from time to time. Material changes will be reflected by updating the "Last updated" date above.

11. Contact us

Questions about this policy can be sent to support@konnectivo.com.