Connecting Messenger

Before you start

• A Facebook Page that you manage.
• A Meta app with the Messenger product added.
• Konnie only replies to people who message your Page first.

1. Get your details from Meta

1. At developers.facebook.com, open your app and add the Messenger product. Connect your Facebook Page to it.
2. Generate a Page access token for that Page under Messenger → Settings → Access tokens.
3. Copy the Page ID from your Page under About → Page transparency.
4. Copy your App Secret from App settings → Basic in the same app. Konnectivo uses it only to confirm each incoming message really came from Meta.

2. Connect it in Konnectivo

1. Go to Channels → Meta connections and open the Messenger tab.
2. Paste the Page ID, Page access token and Meta App Secret.
3. Press Save & verify. Konnectivo checks them with Meta. The token is stored encrypted and is not shown again.

3. Connect the webhook

After saving, the screen shows a Callback URL and a Verify token. In your Meta app open Webhooks, choose Page, paste both, save, and subscribe to messages.

Confirm it worked

From a personal Facebook account, send a message to your Page. Konnie should reply within seconds, and the chat appears in Inbox. Press Take over to reply yourself.

Good to know

• Konnie answers text messages. Images and other attachments are not answered automatically.
• Messenger does not share a customer's phone number, so Konnie will ask for it when someone wants to book.
• Konnie answers only from your knowledge base and catalog.

If something goes wrong

• Verification fails. The token is for a different Page, or has expired. Generate a fresh Page access token.
• Connected, but no replies. Check the Page webhook is subscribed to messages, and your monthly AI replies have not run out (Usage).

Still stuck? Email support@konnectivo.com.