Inbox & leads

Inbox

Shows every conversation across every connected channel. Open one to read the whole chat. Click Take over to pause Konnie and reply yourself — your replies go to the customer on the same channel they messaged on. Use Assign to hand a conversation to a specific teammate. You can attach photos and documents to your own replies.

Leads

Konnie scores every lead Hot, Warm, or Cold, and records what it learned — name, phone, email, interest, budget, timeline, and preferred time. Filter and sort the list, open any lead to see the full transcript, and export the list to a spreadsheet.

Note: export isn't available to the Front Desk / Support or Social Media Manager roles — see Team & roles.