Teaching Konnie your business

Knowledge base

Go to Knowledge base → Add source. You can add information three ways:

• Paste text — write or paste it directly
• A web page URL — Konnie reads the page
• Upload a file — PDF or Word

Good things to add: cancellation and late-arrival policy, FAQs, how to book, and house rules for how Konnie should respond — for example "never promise a discount." Products and prices belong in the Catalog instead, which Konnie reads too.

Each source can be re-synced after you edit the original page, or removed if it's no longer accurate. The Office hours & timezone card on the same page tells Konnie when you're open, so it can answer "are you open right now?" correctly.

If Konnie gives a wrong or missing answer, this is where to fix it. Add the missing information, or correct what's there, and it takes effect right away.

Catalog

The Catalog lists your services or products with prices, so Konnie can quote them by name instead of guessing. Add items one at a time, or use Import to bring in a CSV or Excel (.xlsx) file — up to 5 MB, with a preview before anything saves. Each item has a name, a price with its currency, and a short description.